Policies

Last Updated: 25 June 2026 

Welcome to Weffy Official Store. These Terms & Conditions govern your use of our website, services, and purchasing requests. By accessing our website, submitting an order, or using our services, you agree to be bound by these Terms & Conditions.

Please read them carefully before placing an order.


1. Our Services
Weffy Official Store provides personal shopping and purchasing services for customers who wish to purchase products from overseas stores, boutiques, outlets, or other selected retailers. We act as a purchasing agent on your behalf. Unless otherwise stated, we are not the manufacturer, brand owner, or authorised distributor of the products requested by customers.

2. Product Availability
All products are subject to availability at the time of purchase. Although we will make reasonable efforts to purchase your requested item, we cannot guarantee that an item will remain available, especially for limited-edition, sale, seasonal, or high-demand products. If your requested item is unavailable, sold out, damaged, incorrect, or does not meet the requested requirements at the time of purchase, we will notify you where possible.

3. Product Information and Authenticity
We aim to provide accurate product details, prices, images, colours, sizes, and descriptions. However, product information may vary depending on the retailer, lighting, screen display, stock availability, or updates made by the original brand or store. All items are purchased from selected official stores, boutiques, outlets, or trusted retailers whenever possible. However, customers are responsible for reviewing product details before confirming an order.Please note that colour differences may occur due to screen settings, lighting, photography, or manufacturing variations.

4. Pricing
All prices shown are in [Currency, e.g. Malaysian Ringgit (RM)], unless otherwise stated. Prices may include or exclude the following, depending on the order:
- Product price
- Personal shopper or service fee
- Overseas shipping fee
- Local delivery fee
- Currency conversion charges
- Customs duties, taxes, or import charges
- Additional packaging or handling fees
Final prices may vary due to exchange-rate fluctuations, retailer promotions, product availability, shipping charges, customs charges, or other unexpected costs. We reserve the right to revise prices before an order is confirmed.

5. Orders and Payment
An order is only considered confirmed after payment or deposit has been received and acknowledged by Weffy Official Store. Customers are responsible for ensuring that all order details are correct, including product name, size, colour, quantity, variant, delivery address, and contact information. Once an order has been placed and purchased from the retailer, changes or cancellations may not be possible. For selected orders, a deposit may be required before we proceed with the purchase. Any outstanding balance must be paid within the stated payment period before delivery or collection.

6. Cancellation and Refunds
As most items are purchased specifically based on customer requests, all confirmed orders are generally non-cancellable, non-refundable, and non-exchangeable after purchase. Refunds may only be considered in the following situations:
- The requested item is unavailable or sold out before purchase
- The retailer cancels the order before the item is purchased
- We are unable to fulfil the order due to circumstances within our control
Refund amounts may exclude non-refundable service fees, transaction fees, currency conversion charges, or other costs already incurred. We reserve the right to assess refund requests on a case-by-case basis.

7. Delivery and Shipping
Estimated delivery timelines are provided for reference only and are not guaranteed. Delivery may be affected by overseas shipping delays, customs clearance, public holidays, weather conditions, courier delays, retailer processing time, or other circumstances beyond our control. Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer. Once an order has been handed over to the courier, delivery is subject to the courier’s own terms and conditions.

8. Customs Duties and Import Charges
Customers may be responsible for any customs duties, taxes, import charges, storage fees, or other charges imposed by customs authorities or delivery providers. These charges are outside of our control and may vary depending on the product category, declared value, destination, and local regulations.

9. Returns and Exchanges
Due to the nature of personal shopping and overseas purchasing services, returns, exchanges, and refunds are generally not accepted after an item has been purchased. Exceptions may only be considered if:
- The wrong item was purchased due to an error made by Weffy Official Store
- The item received is significantly different from the confirmed order
- The item has a clear defect that was not disclosed before purchase
Customers must contact us within [e.g. 48 hours] after receiving the item and provide clear photos or videos as supporting evidence. Items must remain unused, unworn, unwashed, and in their original condition with all tags, packaging, and accessories included.

10. Damaged, Lost, or Delayed Items
We will take reasonable care when handling and packing your items. However, we are not responsible for damage, loss, delay, or issues caused by retailers, overseas shipping providers, customs authorities, courier companies, or circumstances beyond our control. For fragile, limited-edition, collectible, or high-value items, customers may request additional protection, packaging, or insurance where available. Additional charges may apply.

11. Customer Responsibilities
By placing an order, you agree to:
- Provide accurate and complete order information
- Review product details before confirming your order
- Make payment within the required timeframe
- Respond promptly if we require confirmation or additional information
- Understand that product availability, pricing, shipping timelines, and customs charges may change
- Treat our team respectfully in all communications
We reserve the right to decline, cancel, or suspend an order if we believe there is fraudulent activity, abusive behaviour, incomplete information, payment issues, or a breach of these Terms & Conditions.

12. Intellectual Property
All content on our website, including our logo, brand name, product curation, images, graphics, text, and design elements, belongs to Weffy Official Store or is used with permission. You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without prior written consent. Product names, logos, images, and trademarks belong to their respective owners. Their use on our website is for identification and reference purposes only.

13. Limitation of Liability
To the fullest extent permitted by law, Weffy Official Store shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our services. Our total liability for any claim related to an order shall not exceed the amount paid by the customer for that specific order.

14. Changes to These Terms & Conditions
We may update or revise these Terms & Conditions at any time. The latest version will be published on our website, together with the updated date. By continuing to use our services after changes are posted, you agree to the revised Terms & Conditions.

15. Contact Us
If you have any questions about these Terms & Conditions, please contact us: Weffy Official Store

Email: weffyofficial@gmail.com
Website: weffyofficial.com
WhatsApp: (+60) 11 1241 6023